Customer Hub

Product Information

• Why have you reduced the weight but the price remains unchanged?
• Perchè il vasetto è passato da 630 g a 600g?
• Why can I no longer find the AIC logo (Crossed Ear) on the jars?
• What does unheated honey mean?
• Where can I send my Curriculum Vitae?
• Where can I find all your references?

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Orders and Pricing

• Is it possible to request an invoice?
• Can I modify an order that has already been confirmed?
• Can I receive discount vouchers?
• Is it possible to avoid shipping charges?
• Why do products in the online shop cost more than in the supermarket?

Payments

• What payment methods are available?

Spedizioni e Consegna

• Why have I not received the order confirmation?
• Can I customise the delivery?
• How can I track the shipment?
• When will I receive my order?

Products and Assortment

• Why is the family size honey not available?
• Why is Fiordifrutta not available in the 330/340g size?
• Why are some formats not available in the online shop?

Support

• How can I contact customer service?

Loyalty Program

• Perché non mi sono stati accreditati i Biollini?